Q:  Do I need and appointment or can I just come in?

A:  Appointments are required for general illness or health exams.  Please call us at 425-486-9000 to make an appointment.  We are also able to see same-day urgent or emergency appointments during business hours.  Please call our office so we can be prepared upon your arrival. 

Q:  It says a doctor is available 24 hours a day for emergencies.  How does that work?

A:  If your exotic pet is experiencing an after hours emergency please call our office at 425-486-9000.  Do not leave after hours emergency messages on our office voicemail.  Our office message will give you instructions on how to reach the doctor on call.  Call the number given and leave detailed information describing the emergency situation.  Your call will be returned as soon as possible.           

Q:  Can I bring my bird or other pet in just to have its wings or nails clipped?

A:  Many birds and other animals become stressed out while having their wings or nails clipped.  Stress can be deadly for unhealthy animals.  Therefore, we require a recent health exam of each animal before clipping their wings or nails.  Please call us for current exam pricing and to schedule an appointment.

Q:  My bird has been fluffed and sitting on the bottom of the cage for the last few days.  What is wrong with it?

A:  It is not possible for us to diagnose an illness over the phone.  Many exotic animal species hide their symptoms until they are too sick to hide them anymore.  If your bird is visibly sick then chances are it is very sick.  Please call us so we can start treatment as soon as possible.